Effective date: September 8, 2026
Last updated: September 8, 2026
These Terms and Conditions ("Terms") govern your access to and use of https://silviv.com/home and any website-design, development, hosting, maintenance, marketing, automation, customer relationship management, consulting, or related services offered by Silvin (collectively, the "Services").
In these Terms, "Silvin," "we," "us," and "our" refer to SILVIN. "Client," "you," and "your" refer to the person or organization accessing our website or purchasing Services.
By using our website, accepting a proposal, signing an agreement, paying an invoice, or using our Services, you agree to these Terms. If you enter into these Terms for a company, you represent that you have authority to bind that company.
1. Eligibility
You must be at least 18 years old and legally able to enter into a binding contract to purchase Services. If you use the Services on behalf of an organization, you represent that you are authorized to do so.
2. Services and Project Scope
The specific Services, deliverables, schedule, fees, revisions, and other project terms will be stated in a proposal, order form, invoice, statement of work, or separate service agreement (each, a "Service Agreement").
If a Service Agreement conflicts with these Terms, the Service Agreement will control only for that project. Requests outside the agreed scope may require an additional fee and an updated timeline. Estimates and target launch dates depend on timely cooperation, feedback, approvals, and materials from the Client.
3. Client Responsibilities
The Client agrees to:
Provide accurate information, content, credentials, feedback, and approvals on time;
Ensure that it has all rights and permissions needed for content, logos, photos, trademarks, customer lists, and other materials supplied to Silvin;
Review and approve deliverables before publication or launch;
Maintain accurate privacy notices, consent language, and business disclosures applicable to its operations;
Use the Services lawfully and comply with advertising, email, text-message, privacy, intellectual-property, and consumer-protection laws; and
Keep account credentials secure and promptly notify Silvin of suspected unauthorized access.
Delays caused by missing Client materials, feedback, approvals, access, or payment may extend the project schedule. Silvin is not responsible for errors in materials supplied or approved by the Client.
4. Fees, Invoices, and Taxes
Fees and payment schedules are listed in the applicable Service Agreement. Unless otherwise stated:
Invoices are due ;
Deposits and setup fees are NON REFUNDABLE;
Work may be paused for overdue balances;
The Client is responsible for applicable taxes, excluding taxes on Silvin's net income; and
Third-party costs—including domains, hosting, software, advertising spend, stock assets, email, SMS, and payment-processing fees—are separate unless expressly included.
Silvin may charge a late fee of $30, but never more than applicable law allows. The Client agrees to provide accurate billing information and authorizes charges described in the applicable Service Agreement.
5. Recurring Services and Cancellation
Hosting, maintenance, CRM access, automation, marketing, or support may be billed on a recurring basis. By enrolling in a recurring Service, you authorize Silvin or its payment processor to charge the payment method on file at the stated interval until cancellation.
Unless a Service Agreement states otherwise, recurring Services may be canceled by providing 30 DAY NOTICE written notice to [email protected]. Cancellation stops future renewals after the applicable notice period but does not erase amounts already due. Fees already paid are handled under the refund policy below.
Silvin may change recurring fees by giving reasonable advance notice. You may cancel before the new fee takes effect.
6. Refunds
Refund eligibility is governed by the applicable Service Agreement. If it does not contain a refund policy, the following applies.
Approved work, completed milestones, purchased third-party services, domain registrations, advertising spend, processing fees, and other nonrecoverable expenses are generally not refundable to the extent permitted by law.
7. Revisions and Acceptance
The number and type of included revisions will be listed in the Service Agreement. Additional revisions or changes after approval may be billed separately.
The Client must inspect deliverables and report material problems within 7 days after delivery. A deliverable may be treated as accepted when the Client approves it in writing, publishes or uses it, or fails to report a material problem within the review period.
8. Intellectual Property
Client Materials
The Client retains ownership of materials it supplies to Silvin. The Client grants Silvin a limited license to use, copy, modify, and display those materials as necessary to provide the Services.
Final Deliverables
After Silvin receives full payment, the Client will own the custom final deliverables specifically identified in the Service Agreement, except for Silvin Materials and Third-Party Materials described below.
Silvin Materials
Silvin retains ownership of its pre-existing and reusable tools, processes, templates, methods, code libraries, know-how, systems, and other materials not created exclusively for the Client ("Silvin Materials"). To the extent Silvin Materials are included in a paid final deliverable, Silvin grants the Client a nonexclusive license to use them as part of that deliverable for the Client's business.
Third-Party Materials
Fonts, plugins, themes, software, stock media, platform components, and other third-party materials remain subject to their providers' licenses. The Client is responsible for ongoing license or subscription costs unless otherwise stated.
Portfolio Use
Unless the Client and Silvin agree otherwise in writing, the Client grants Silvin permission to identify the Client by business name and display nonconfidential final work in Silvin's portfolio, website, social media, and sales materials. The Client may request in writing that confidential or unreleased work not be displayed.
9. Hosting, Domains, and Third-Party Platforms
Services may depend on third-party platforms such as GoHighLevel, domain registrars, hosting providers, payment processors, analytics tools, advertising networks, email providers, and SMS carriers. Their separate terms, fees, policies, limits, and outages may apply.
Silvin does not control third-party platforms and cannot guarantee their uninterrupted availability, continued features, approval of accounts or messages, deliverability, search rankings, advertising results, or policy decisions. Platform changes may require additional paid work.
The Service Agreement should identify who owns and controls domain names, hosting accounts, advertising accounts, CRM accounts, and other third-party accounts. The Client remains responsible for maintaining any account or subscription transferred to it.
10. Email, SMS, and Marketing Compliance
The Client is responsible for ensuring that its contact lists, campaigns, advertisements, calls, emails, and text messages comply with applicable laws and platform rules. The Client must obtain and document any legally required consent, provide required disclosures, honor opt-out requests, and avoid purchased or improperly collected contact lists.
Silvin may refuse, pause, or remove a campaign that it reasonably believes is unlawful, deceptive, abusive, or likely to harm platform access or sender reputation. Silvin does not provide legal advice and does not guarantee that Client-supplied content or campaigns comply with every law.
If you choose to receive messages directly from Silvin, message frequency may vary and message and data rates may apply. Reply STOP to opt out of marketing texts and HELP for help. Consent to marketing messages is not a condition of purchase.
11. Acceptable Use
You may not use our website or Services to:
Violate any law, regulation, court order, or third-party right;
Send spam, deceptive messages, or communications without required consent;
Distribute malware or attempt unauthorized access to systems or data;
Impersonate another person or misrepresent your identity or affiliation;
Publish unlawful, defamatory, fraudulent, or infringing material;
Interfere with the operation or security of the Services; or
Resell or misuse access to the Services unless Silvin gives written permission.
We may suspend or terminate access for conduct that violates these Terms or creates legal, security, or reputational risk.
12. Confidentiality
Each party may receive nonpublic business, technical, or financial information from the other party. Each party agrees to use reasonable care to protect such confidential information and use it only for the project. This obligation does not apply to information that is publicly available through no breach, already lawfully known, independently developed, or lawfully obtained from another source.
A party may disclose confidential information when legally required, provided it gives notice when legally permitted.
13. Data and Privacy
Silvin's collection and use of personal information through its website are described in the Silvin Privacy Policy. When Silvin processes data on behalf of a Client, the Client remains responsible for its own privacy policy, lawful collection practices, required consent, and instructions to Silvin. Additional data-processing terms may be required depending on the project and applicable law.
14. No Guaranteed Results
Silvin will provide the Services with reasonable professional care but does not guarantee specific revenue, leads, sales, conversion rates, search rankings, website traffic, advertising performance, message delivery, customer responses, or business outcomes. Results depend on many factors outside Silvin's control.
15. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." SILVIN DISCLAIMS ALL WARRANTIES NOT EXPRESSLY STATED IN A SERVICE AGREEMENT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SILVIN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES ARISING FROM OR RELATED TO THE WEBSITE OR SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SILVIN'S TOTAL LIABILITY ARISING FROM OR RELATED TO A CLAIM WILL NOT EXCEED THE AMOUNT THE CLIENT PAID SILVIN FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
These limitations do not apply where prohibited by law.
17. Indemnification
To the maximum extent permitted by law, the Client agrees to defend, indemnify, and hold harmless Silvin and its owners, personnel, and contractors from third-party claims, losses, liabilities, and reasonable expenses arising from Client Materials, the Client's products or services, the Client's violation of law or these Terms, or the Client's misuse of the Services. Silvin will provide reasonable notice of a covered claim and cooperation at the Client's expense.
18. Suspension and Termination
Either party may terminate Services as allowed by the applicable Service Agreement. Silvin may suspend or terminate Services immediately for nonpayment, unlawful use, a material breach, security risk, abusive conduct, or conduct that threatens Silvin or a third-party platform.
Upon termination, the Client must pay all amounts earned or incurred through the termination date. Sections that by their nature should survive termination—including payment, ownership, confidentiality, disclaimers, liability limitations, indemnification, and dispute terms—will survive.
Silvin will provide reasonable instructions for transferring Client-controlled assets after payment of all outstanding amounts. Transfers that require significant work may be billed at Silvin's then-current rate. Third-party subscriptions and platform limitations may affect transferability.
19. Governing Law and Disputes
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles. Any legal proceeding arising from these Terms or the Services must be brought in the state or federal courts located in prince george, Maryland, and each party consents to those courts' jurisdiction and venue.
Before filing a claim, each party agrees to provide written notice describing the dispute and allow at least 30 days for a good-faith attempt to resolve it informally, except when immediate injunctive relief is reasonably necessary.
20. Electronic Communications and Signatures
You agree that electronic notices, proposals, approvals, invoices, signatures, and records may satisfy legal requirements for written communications and signatures to the extent permitted by law.
21. Changes to These Terms
Silvin may update these Terms periodically. Updated Terms will be posted with a revised "Last updated" date. Changes apply prospectively when posted or on any later date stated in the notice. Material changes to an active recurring Service will be communicated when required by law or contract.
22. General Terms
These Terms and the applicable Service Agreement form the entire agreement concerning the Services and replace prior discussions about the same subject. If one provision is unenforceable, the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver. The Client may not assign its rights or obligations without Silvin's written consent. Silvin may use qualified employees and contractors to perform the Services.
Neither party is liable for delays caused by events beyond its reasonable control, except that this does not excuse payment obligations for Services already provided.
23. Contact Information
Questions about these Terms may be sent to:
Silvin
Email: [email protected]
Phone: +1(240-990-6141)
Business address: 7423 Taylor St, Hyattsville, MD 20784
To contact Silvin and choose your SMS preferences, open the chat widget on this page. Consent is optional and is not a condition of purchase.
