Silvin Privacy Policy
Effective date: September 8, 2026
Last updated: September 8, 2026
Silvin ("Silvin," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://silviv.com/home, contact us, request a quote, become a client, or use services that link to this Privacy Policy.
By using our website or services, you acknowledge the practices described below. If you do not agree with this Privacy Policy, please do not submit personal information through our website.
1. Information We Collect
We may collect the following categories of information:
Contact information: Your name, email address, phone number, business name, and mailing address.
Inquiry and client information: Information you provide in contact forms, quote requests, surveys, appointments, emails, text messages, phone calls, or other communications.
Service information: Details about your business, website, project requirements, account activity, and services requested or provided.
Payment information: Billing details and transaction information. Payment-card information may be processed directly by a third-party payment processor and may not be stored by Silvin.
Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, dates and times of visits, and interactions with our website.
Cookies and similar technologies: Information collected through cookies, pixels, tags, and similar technologies, where used.
We collect information directly from you, automatically through your use of our website, and from service providers or business partners where permitted by law.
2. How We Use Information
We may use information to:
Respond to questions, quote requests, and support requests;
Provide, operate, maintain, and improve our website and services;
Create and manage client accounts, projects, appointments, and payments;
Communicate about projects, services, updates, and administrative matters;
Send marketing emails or text messages when permitted by law and consistent with your choices;
Personalize and measure our website, advertising, and marketing;
Detect fraud, abuse, security incidents, or technical problems;
Enforce agreements and protect our rights, users, clients, and business; and
Comply with applicable legal obligations.
3. Text Messages and Email Communications
If you provide your phone number and give the required consent, Silvin may send you text messages relating to your inquiry, appointment, account, services, or promotions. Message frequency may vary. Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP. For help, reply HELP or contact us using the information below. Opting out of marketing messages does not prevent us from sending non-marketing communications when legally permitted, such as messages necessary to provide requested services.
You may unsubscribe from marketing emails by using the unsubscribe link in an email or contacting us.
Mobile information will not be sold or shared with third parties for their own marketing or promotional purposes. We may share mobile information with service providers that help us deliver messaging services, but only as needed to provide those services and subject to appropriate obligations. Text-message consent is not shared with third parties or affiliates for their marketing purposes.
Consent to receive marketing messages is not a condition of purchasing any product or service.
4. Cookies and Analytics
We may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, measure performance, and support advertising. You can control cookies through your browser settings and, where available, our cookie-consent tool. Blocking cookies may affect some website functions.
If Silvin uses third-party analytics or advertising services, those providers may collect information about your activity according to their own privacy policies.
5. How We Disclose Information
We may disclose information to:
Service providers: Companies that support hosting, customer relationship management, communications, analytics, scheduling, payment processing, security, advertising, and other business operations. This may include GoHighLevel and other providers used by Silvin.
Professional advisers: Accountants, attorneys, insurers, and other advisers when reasonably necessary.
Business transfers: Parties involved in a merger, financing, acquisition, reorganization, sale of assets, or similar transaction.
Legal and safety recipients: Government authorities or other parties when required by law or when reasonably necessary to protect rights, safety, property, and security.
Other parties at your direction: When you ask or authorize us to disclose information.
Silvin does not sell personal information for money. If our practices change or an applicable privacy law treats certain advertising disclosures as a "sale" or "sharing," we will provide any notices and choices required by law.
6. Client Data Processed on Behalf of Clients
Silvin may build websites, forms, automations, CRM systems, or marketing campaigns for clients. When we process personal information on a client's behalf, the client controls that information and its own privacy policy applies. Questions or requests concerning information submitted to a Silvin client's website should generally be directed to that client.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary based on the type of information and why it was collected.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure.
9. Your Privacy Choices and Rights
Depending on where you live and the laws that apply, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain uses or disclosures.
To submit a request, contact us using the details below. We may need to verify your identity before completing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right. You may also designate an authorized agent where permitted by law.
10. Children's Privacy
Our website and services are intended for businesses and individuals age 18 or older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review and, when appropriate, delete it.
11. Third-Party Websites and Services
Our website may link to third-party websites or services. Silvin does not control and is not responsible for their privacy or security practices. Review the privacy policy of any third party before providing information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated "Last updated" date. Material changes may be communicated through additional notice where required by law.
13. Contact Us
For questions or privacy requests, contact:
Phone: +1 (240-990-6141)
